PROSERVICES is committed to delivering the highest standards of quality and continuous process improvement for customers and employees. We are committed to business excellence as encapsulated by the following principles:

SERVICE STANDARDS
Our responsibility is to ensure that through established standards and measurement techniques, the level of quality at PROSERVICES will match or exceed our customers’ expectations. We shall comply with all the established procedures, quality standards, safety standards and governmental regulations.

COMMITMENT TO QUALITY
We are accountable for the Quality of our work and will perform to the best of our capabilities at all times. We endorse Human Factors principles and incorporate them in our quality approach. Quality is an essential part of our quest to achieve and sustain world-class service. Our quality process includes researching international, regional and local best practices within our scope of services and incorporating them both to our processes and products thus adding to the quality of our services and work flow.

COMMUNICATION
We communicate our Quality Policy with our customers and employees and solicit their input to enable us to meet their expectations. We actively promote this policy across all levels of our employees and encourage them to embrace Quality as their personal commitment. We encourage sharing of information on quality and shall always cooperate with quality auditors.

CONTINUOUS IMPROVEMENT
We shall consistently strive to improve our quality through learning, sharing, benchmarking, process improvement, training, our employees’ innovation and participation in continuous improvement programs. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.

Towards our quality process, and in an effort to ensure its sustainability, PROSERVICES is committed to the implementation of the ISO 9001:2008 Quality Management System in all aspects of its organization.

Ayman Sanyoura
General Manager